Financial support
Customer service
Access the main forms and make your requests
FO-SCM-023
Warranty Claim
01
Send purchase invoice and failure description to Customer Service.
02
Send authorization form, signed and stamped via email.
03
Issue invoice and send by email.
04
Send part/engine with invoice and original form.
Invoice Issuance
1. An invoice must be issued describing the item:
2. The invoice operation nature must be "OTHER OUTPUTS":
3. CFOP 5949 (within State) or 6949 (outside State):
4. In the "Additional Information" field, highlight the sales invoice number and WARRANTY ANALYSIS:
5. XML file must be sent to email: SAC@scmprodutos.com.br:
Invoice Issuance
Shipping cost will be paid by the customer and if a defect is found in our part/equipment, a refund will be made and return shipping will be on us. Otherwise, there will be no refund.
Shipping Address
R. Piracununga, 165 - Água Rasa, SP/SP CEP: 03187-010
This form is valid for 30 days from the date of issue.